Privacy Policy

Introduction

Down & Dirty Power Washing, a sole proprietorship owned and operated by Chad Ellis ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, text message, or email.

Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number (including mobile phone number for SMS communications)
• Mailing address
• Service address (if different)

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited on our website
• Time and date of visits

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete service requests
• Send you quotes, invoices, and service-related communications
• Send appointment reminders and scheduling confirmations via SMS/text message
• Respond to your comments, questions, and requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

SMS/Text Message Communications

When you provide your mobile phone number and consent to receive text messages:

• We may send you SMS messages for appointment confirmations, reminders, service updates, and promotional offers
• Your phone number will only be used by Down & Dirty Power Washing and will not be shared with third parties for their marketing purposes
• Message frequency varies based on your service requests and interactions
• Standard message and data rates may apply based on your mobile carrier plan
• You may opt out of text messages at any time by replying STOP
• For assistance, reply HELP or call us at (386) 388-5387

Your Consent: By providing your phone number and opting in, you expressly consent to receive text messages from Down & Dirty Power Washing. Consent is not required as a condition of purchasing any goods or services.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We do not share your phone number with third parties for marketing purposes. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, processing payments, or sending communications (these providers are contractually obligated to protect your information)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications (email or SMS)
• Opt-out of SMS messages by replying STOP at any time
• Withdraw consent where processing is based on consent

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you opt out of SMS communications, we will remove your phone number from our messaging list but may retain other information for business and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding your personal information, please contact us:

Down & Dirty Power Washing
Owner: Chad Ellis
6378 SW 126th Ave
Lake Butler, FL 32054
Phone: (386) 388-5387
Email: [email protected]